Every refund, handled fairly.
Clear guidance for each stage of your booking — from pending payment through confirmed sessions. No hidden rules, no fine-print surprises.
Before payment
Cancel anytime in your portal — no fee if you haven't sent a transfer yet.
After payment
Refunds are reviewed case-by-case based on timing, reason, and availability.
If we cancel
When Maria declines or cancels your booking, you receive a full refund.
Your booking, step by step.
Each section below matches a stage you'll see in your client portal. Refunds are always reviewed individually — we'll explain our decision clearly.
Last updated June 2026
Ask a questionOverview
Consultations are paid by bank transfer. We review every refund request individually — there are no automatic percentages. Our goal is to be fair to you and to clients waiting for open slots.
Before payment
Needs paymentWaiting for paymentWhile your booking is pending payment, you can cancel it yourself from the client portal at any time. If you haven't sent a transfer yet, there's nothing to refund. If you already sent payment but cancel before confirmation, message us on WhatsApp with your booking reference and payment screenshot.
After payment
ConfirmedConfirmed — you're bookedOnce your booking is confirmed, cancellation and refund requests go through WhatsApp. Share your booking reference and explain your situation. Outcomes depend on how much notice you give, the reason for cancelling, and whether the slot can be offered to someone else.
Rescheduling
Whenever possible, we prefer rescheduling over cancelling. Message us on WhatsApp at least 24 hours before your session with your booking reference and preferred new date. We'll do our best to find a slot that works.
If we cancel or decline
DeclinedCouldn't confirmIf Maria is unable to take your booking or needs to cancel on her side, you'll receive a full refund of any payment already received. We'll reach out directly to arrange the transfer back to your account.
How refunds work
Approved refunds are returned to the same bank account you paid from. Processing typically takes 5–7 business days after approval. We'll confirm by email or WhatsApp once the transfer is initiated.
Questions
Not sure where your booking stands? Check your client portal or use the contact form. For refund requests, WhatsApp is fastest.
Here's how to request one
WhatsApp is the fastest channel. Have your booking reference ready.
- 1Message us on WhatsApp with your booking reference.
- 2Briefly explain why you need a refund or reschedule.
- 3We'll review and reply — usually within 1–2 working days.
- 4Approved refunds are sent back within 5–7 business days.